Returns and refunds

The consumer shall preserve the goods received from KIKA GROUP LTD, as well as their quality and safety, during the period referred to in Article 55, paragraph 1 of the Consumer Protection Act. In order to return the purchased products, it is a prerequisite that they are in good commercial condition, they have not been used and the integrity of the packaging has not been damaged. The products should have the same appearance as when they were received by the User. Products that do not comply with these conditions are not returnable and cannot be refused.

1. In case of a manufacturing defect that is discovered after the product has been received, the customer returns it at the expense of the Vendor and another product, identical to the one ordered, is sent. In this case, the transport costs shall be born by KIKA GROUP LTD.
2. In case of a return of purchased goods at the customer's request pursuant to Article 55, paragraph 1 of the Consumer Protection Act, the shipping costs shall be borne by the customer.
3. If you find upon receipt of the goods that they have damaged or torn packaging due to improper transport, or the goods or parts of them are missing, the claim and the insurance will only be upheld in the presence of the courier. In this case, please contact us immediately and/or refuse to accept the goods. The claim shall be certified by a note in the courier's waybill. A report shall be drawn up describing the condition of the shipment and its packaging. If you accept the shipment on your own responsibility and do not express your objections before to the courier, the claim may be considered invalid.
4. The User has the right to withdraw from the contract without stating a reason, without owing any compensation or penalty, within 14 days from the date of acceptance of the goods by the User or a third party.
5. The consumer does not have the right to withdraw from the contract if the subject matter of the contract is goods for which such an exception is expressly provided for in the Consumer Protection Act, including goods whose price depends on fluctuations in the financial market and sealed goods which, after unpacking, are not returnable due to hygiene or health protection reasons.
6. In order to exercise their right under this clause, the User must expressly notify the Vendor of their decision to withdraw from the contract, identifying the goods they wish to return by providing all details of the order and delivery made, including but not limited to: the content and value of the order, the details of the person who placed the order, the details of the person who accepted the delivery and the date of delivery.
7. The Vendor publishes on its website a form for exercising the right of withdrawal from the contract
8. In order to exercise the right of withdrawal, the Vendor provides to the User the option of filling and sending electronically via the website the standard form for withdrawal or another unambiguous application. In these cases, the Vendor shall immediately send to the User an confirmation of receipt of his withdrawal on a durable medium.
9. The User must return the goods at their own expense, along with the receipt and invoice, if any, by handing them over to the Vendor or a person authorized by the Vendor within 14 days from the date on which the User exercised their right to withdraw from the contract.
10. When they are being returned the goods must be in their original packaging, without any signs of use or damage to the commercial appearance.
11. The Vendor has the right to delay the refund until the goods have been received back by it or until proof is provided that the goods have been sent back, whichever is earlier.
12. In the event that the User fails to fulfil their obligation to return the goods without notifying the Vendor of the delay and without providing a valid reason for this they shall be deemed to have withdrawn their statement for withdrawal from the contract.
13. When the Vendor has incurred expenses in connection with fulfilling the contract and the User withdraws from the contract the Vendor has the right to retain the corresponding amount for the incurred expenses or to demand its payment.
14. The Vendor shall refund the price paid by the User for the returned goods.