Warranties and Claims

1. The User has the right to make a claim about any non-conformity of the goods with what was agreed/purchased, when discrepancies with the sale contract are found after delivery.
2. The Vendor shall not be liable for any colour difference due to natural differences in colour reproduction between different models of monitors.
3. The Vendor shall not be liable for any size difference of up to 2 cm.
4. The Vendor shall not be liable for the natural wear and tear of the goods.
5. Any non-conformity of the consumer goods with the sales contract which becomes apparent within 6 months after the delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proved that the lack of conformity is due to the nature of the goods or the nature of the non-conformity.
6. The User cannot contest the conformity of the consumer goods with the sales contract when:

• they knew or could not have been unaware of the discrepancy when the contract was entered into;
• the discrepancy is due to materials provided by the User.

7. The User shall have the right to make a claim for goods regardless of whether the manufacturer or the Vendor has provided a commercial guarantee for it.
8. When satisfying the claim through the replacement of the goods with others that correspond to the agreed terms, the Vendor shall retain the original warranty conditions for the User.
9. When making a claim, the User may demand a refund of the amount paid, replacement of the goods with another one which corresponds to what has been agreed upon, or a discount on the price.
10. Claims shall be made verbally by calling the telephone number indicated by the Vendor or in writing, via the listed e-mail address, by mail or by sending it to the address of the company. The Vendor shall provide access to a claim form on its website.
11. When making a claim, the User shall specify the subject of the claim, the preferred way to satisfy the claim, the amount of the claimed sum, and their contact details, including address, phone number, and email address.
12. When submitting a claim, the User must attach the documents on which the claim is based, namely:

• receipt or invoice;
• protocols, deeds or other documents establishing the non-conformity of the goods with the agreed terms;
• other documents establishing the grounds and amount of the claim.

13. Claims for consumer goods can be made up to two years from the delivery date but no later than two months from establishing the non-conformity with the agreed terms.
14. This period is suspended during the time required to reach an agreement between the Vendor and the User to resolve the dispute.
15. If the Vendor has provided a commercial guarantee for the goods and the guarantee period is longer than the claim periods as per Paragraph 1, the claim can be made until the end of the commercial guarantee period.
16. Making a claim does not prevent filing a lawsuit.
17. The Vendor shall maintain a register of the submitted claims. A document is sent to the User to the email address provided by the User, in which are listed the number of the claim in the register and the type of goods.
18. When the Vendor satisfies the complaint, it issues a certificate for this, which is drawn up in duplicate, and it shall provide one copy of it to the User.
19. In case of a justified claim The Vendor shall bring the goods into conformity with the sales contract within one month from the submission of the claim by the User.

19.1. If the goods have not been repaired after the expiry of the period under the preceding paragraph, the Consumer shall have the right to cancel the contract and be refunded the amount paid or to request a reduction in the price of the consumer goods pursuant to Article 114 of the Consumer Protection Act.

19.2. Bringing the consumer goods into conformity with the sales contract shall be free of charge for the User. The User shall not be liable for the costs of shipping the consumer goods or for the materials and labour involved in their repair and shall not suffer any significant inconvenience.

20. In case of non-conformity of the consumer goods with the sales contract and when the User is not satisfied with the resolution of the claim, they have the right to choose between one of the following options:

• termination of the contract and refund of the paid amount;
• price reduction.

21. The User cannot ask for a refund of the paid amount or a price reduction when the Vendor has agreed to replace the consumer goods with new ones or repair the goods within one month of the claim made by the User.
22. The Vendor shall approve any request for termination of the contract and refund the amount paid by the User if, after satisfying three claims of the User through repair of the same goods, within the warranty period, there is a subsequent occurrence of non-conformity of the goods with the sales contract.

23. The User cannot claim to terminate the contract if the non-conformity of the consumer goods with the contract is insignificant.